Posts tagged uc520

UC520 CUE loads but AA and voicemail doesn’t work

Dec 23rd

Posted by Pat in VoIP

No comments

I had recently upgraded a Cisco UC520 device to the latest software revision, version 8.0. It ran well for about a week then yesterday we had to reboot the device due to a locked DN. Upon rebooting the device the CUE loaded but when dialing the AA or voicemail system nothing but dead air was heard then eventually a busy signal.

To resolve the issue we had to un-configure and reconfigure the Intergrated Service Engine settings.
*The fix below has been modified to reflect the default configuration.

Router#config t
Router(config)#interface IntegratedServiceEngine 0/0
Router(config-if)#no ip unnumbered
Router(config-if)#no service-module ip address 10.1.10.1 255.255.255.252
Router(config-if)#no service-module ip default-gateway 10.1.10.2
Router(config-if)#end

Then remove the default route for CUE:

Router(config)#no ip route 10.1.10.1 255.255.255.255 IntegratedServiceEngine 0/0

Finally, add all these commands back under the interface and the default route.

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Cisco UC520 adding second language Payload error (aka How install a second language on the UC500/UC520)

Dec 9th

Posted by Pat in VoIP

2 comments

Hello ninjas,

For my first post I’m going to let everyone know about an issue I ran into after upgrading a Cisco UC520 device to the latest 8.0.
** update: you can also use the below information to install a second language on the UC500/UC520 **

Firstly, I downloaded v8.0 on December 1st and there was another package posted December 3rd which contained an updated file, cue-vm-langpack.uc500.7.1.3.pkg, with a different date stamp and size than the one downloaded December 1st.

Seeing I had upgraded the UC520 with the December 1st package I needed to delete the file cue-vm-langpack.uc500.7.1.3.pkg from the system and download it to the UC again; as they [Cisco] seem to have changed it.

Software/Files Used

3CDaemon vers 2.0 rev 10 (download from here)

PuTTY (download from here)

UC520 8.0(0) – Software Package (download from here)

cue-vm-fr_CA-langpack.uc500.7.1.3.prt1 (download from here)

Instructions

1. Install the 3CDaemon and configure the FTP services (TFTP can’t be used for the language installer)

2. Copy the files  cue-vm-langpack.uc500.7.1.3.pkg (extracted from the file SCUE-UC500-7.1.3.zip within UC520-8.0.0.zip) and cue-vm-fr_CA-langpack.uc500.7.1.3.prt1 into the FTP folder you’ve setup in step 1.

3. Use PuTTy to connect to the UC520 device

4. Commands ran from the console:

    1. service-module integrated-Service-Engine 0/0 session

    Press [ENTER] in case you don’t see the prompt UC500-CUE#

    2.  software remove downloadfiles
    3.  software install upgrade url ftp://IP ADDRESS OF FTP SERVER/cue-vm-langpack.uc500.7.1.3.pkg username <USERNAME> password <PASSWORD>

    example: software install upgrade url ftp://192.168.2.25/cue-vm-langpack.uc500.7.1.3.pkg username cisco password cisco

    5. Now let’s install the French Canadian language pack

    1. software install add url ftp://IP ADDRESS OF FTP SERVER/cue-vm-langpack.uc500.7.1.3.pkg username <USERNAME> password <PASSWORD>

    example: software install upgrade url ftp://192.168.2.25/cue-vm-langpack.uc500.7.1.3.pkg username cisco password cisco

    2. go ahead and confirm

    3. select option 10 for French Canadian

    4. enter x to tell the installer you’re done

    Hope the above helps someone as we’ve spent close to the entire day on this. Make sure you have a full backup of your system along with the prompt and AA scripts. Let me know if I’ve left anything out; it’s the end of my day and wanted to post this before I got too lazy

    You could technically install any additional language pack using the steps mentioned above just make sure the correct .prt2 file exists in the FTP folder.

    Another post with some information which may help https://supportforums.cisco.com/thread/343252;jsessionid=691C83287467E81BA1736C77F88AB36A.node0

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