Hi everyone,

Just ran into that issue when I was configuring a BES 5.0.2 server for a customer. Even though the names.nsf replicated to the BES server it still didn’t see my newly created user. To fix this I had to refresh the user list within the BES 5.0.2 administrative console (BAS) — here’s how:

1. Open the BAS (ie: https://you.besserver.com/webconsole/app)
2. Under ‘ Servers and components ‘ expand ‘ BlackBerry Solution topology ‘
3. Navigate to Blackberry Domain -> Component View -> E-Mail
4. Make sure everything is correct under ‘ Domino Server name ‘ and ‘ Address book name ‘
5. Click on ‘ Refresh available user list from company directory ‘