Ran into an issue the other day with a customer unable to add his (*sigh*) iPad2 to Lotus Traveler 8.5.3. We would sign on to the Traveler site, generate the profile and install the profile but received an error when trying to open the mail account, and the device wasn't even appearing nuder 'Devices' in the Lotus Notes Administrator.
Although we were able to add it using a different user, but not his, and he had it working with LNT 8.5.2.
The problem? It seems the device was listed as 'Denied Access' in the users security document -- it was probably some anti-Apple, pro-Android, and anything not Apple, admin :)
Here's how to fix it...
First, let's list all the devices for that user, approved or denied:
>tell traveler security status <user>
Carefully review the output of that command. Once you find the device in question you can remove it with this command:
>tell traveler security delete <device> <user>
Now run this command to ensure the device is no longer listed
>tell traveler security status <user>
*More information about device approval on the IBM site: